Returns & Exchanges
At Urbani Truffles, we strive to ensure the highest quality for our gourmet products; however, due to the perishable nature of fresh truffles and specialty foods, returns are handled with specialized care to maintain food safety standards.
Contact Customer Support
Notify our team within 24 hours of delivery if there is an issue with your order by emailing [email protected] with your order number and photos of the product.
Verification Review
Our quality assurance experts will review your claim to determine if the product meets our freshness standards or if a shipping error occurred during transit.
Return Authorization
If a return is required for non-perishable pantry items, we will provide a prepaid shipping label and instructions for secure packaging to prevent breakage.
Refund or Replacement
Once your claim is approved, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing